Privacy Policy

Thank you for using our application (“Vortexio”). This Privacy Policy describes how we handle information when you use our services. We are committed to transparency and to protecting your privacy.

1. Introduction

This Privacy Policy explains what information we collect, how it is used, and the choices you have regarding your data. By using the Vortexio App, you agree to the practices described in this Policy.

2. Purpose of the Application

• Vortexio does not provide, host, or distribute any content.
• Users are entirely responsible for adding, managing, and accessing their own media sources.
• We have no control over or responsibility for any content users choose to load through Vortexio.

3. Information We Collect

3.1 Personal Information

We do not collect personally identifiable information (PII) unless you voluntarily provide it. This may include:

• Support inquiries
• Feedback submissions
• Emails sent to our support address

Any personal information you provide is used solely for communication and support purposes.

3.2 Non-Personal Information

To improve app performance and stability, we may collect non-personal, anonymous data such as:

• Crash reports
• Basic usage analytics
• Device type and operating system information (iOS)

This information cannot be used to identify you personally.

4. How We Use Collected Information

Information collected by Vortexio may be used to:

• Enhance overall performance and streaming efficiency
• Diagnose and resolve technical issues
• Improve features and user experience
• Respond to customer support requests
• Identify bugs and prevent crashes

We do not sell, rent, or share personal data with third parties.

5. Third-Party Services

Vortexio may use third-party tools for analytics, diagnostics, or advertisements. These services may independently collect anonymous data under their own privacy policies. Examples may include:

• Crash reporting services
• Performance or analytics tools
• Sponsor and advertisement partners

We do not share any personal information with third parties, and we do not permit tracking for advertising or profiling beyond standard ad network practices detailed below.

6. Data Security

We implement reasonable technical and organizational safeguards to protect any information processed by Vortexio. While no system is entirely secure, we strive to protect your data from unauthorized access, alteration, or misuse.

7. Cookies and Tracking Technologies

7.1 Use of Cookies and Identifiers

Vortexio ("we", "our", or "the App") uses cookies, unique device identifiers, and similar tracking technologies to improve your experience and support the operation of the App. Because we use Google AdMob to display advertisements, specific data is collected to provide relevant ads and analyze ad performance.

7.2 How We Use These Technologies

We and our third-party partners (specifically Google) use these technologies for the following purposes:

• Advertising: To serve personalized or non-personalized advertisements based on your interests and location.
• Analytics: To understand how users interact with ads (e.g., tracking clicks and impressions) and to prevent fraud (e.g., detecting invalid clicks).
• Functionality: To remember your consent preferences regarding data collection.

7.3 Google AdMob & User Data

The App integrates the Google Mobile Ads SDK. Google may use cookies or mobile device identifiers (such as the IDFA on iOS) to collect information about your device and usage behavior.

To understand how Google manages data, please review the Google Privacy & Terms.

7.4 Your Choices (Opt-Out)

You have full control over your data:

• Europe & UK (GDPR/UK GDPR): Upon your first launch of the App, you were presented with a Consent Manager. You can manage or withdraw your consent at any time within the App settings.
• California / USA: You may opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising via the App settings or your device privacy settings.
• Device Settings: You can limit ad tracking globally on your iOS device: Go to Settings > Privacy & Security > Tracking and adjust your preferences for Vortexio.

8. Children’s Privacy

Vortexio is intended for general audiences and does not target children. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal data to us, please contact us so we can remove it promptly.

9. User Responsibility

Because Vortexio allows users to input their own media links or playlists:

• You are fully responsible for the content you load into Vortexio.
• You must ensure that you have the legal rights to access or stream any media you add.
• We are not responsible for any third-party content accessed through user-provided links.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with an updated “Last Updated” date. Continued use of Vortexio constitutes acceptance of the revised Policy.

11. Contact Information

If you have questions, concerns, or need assistance, you can reach us at:

Email: aimeemc2002@outlook.com